Simpson Marine ensures that all clients receive the same high standard of service in each of our locations across Asia. Our service begins before your boat has even been delivered we will arrange all aspects of the delivery process, including shipping, insurance, sea trials and crew training and continues throughout your ownership with a full range of after sales services via our highly trained technicians.
For custom-built yachts and larger yachts we will also visit the shipyards to oversee construction.
Once delivered, our team will undertake all warranty service requirements for your yacht. We maintain regular contact with the various manufacturers we represent, and adhere to international service standards.
See our Service Image Gallery to view some of our facilities, technicians and real yachts being delivered.
With offices throughout Asia-Pacific we offer unique after-sales service to all our clients. Contact your local office for help and support.
We are far more than simply a company only interested in selling yachts; we are a full service dealership with long experience of delivering new yachts to customers across Asia. Throughout the company there is an unrivaled depth of experience with many of our staff being experienced yachtsmen and yacht owners themselves who understand the needs of our customers. We also understand that satisfied customers are the future of our business and so we do our best to look after them throughout their yacht ownership.
The Pre-Delivery process:
Once a sale contract is signed, our pre-delivery process commences to ensure that the client receives the sparkling new boat he has ordered. The list of things to be checked and carefully scrutinized on the owner’s behalf is a comprehensive one:
Yachts to 72ft: With series production models which are generally classified as Azimut models up to 72ft, we carry out a well proven inspection routine:
We will send our Quality Control Surveyor to the final production yard to carry out an exhaustive inspection to ensure that the boat has been finished to the high standards expected; this will include testing all onboard systems and performance sea trials.
Once our inspector has passed the vessel and before the shipping date, key areas of the vessel will be protected for shipping such as the teak decking, the windows and other areas.
The loading of the yacht onto the ship is supervised by a surveyor; once the yacht is safely secured on the ship he will send a photographic loading report to Simpson Marine.
Over 75ft: With larger semi-custom models, generally those over 75ft, the process is even more extensive and starts at the order stage. As there is a degree of customization available with larger models, we can help you choose décor and equipment options to suit you.
We will check and compare the sale & shipyard build contracts in detail to ensure there is no variance.
We will instruct our surveyor to oversee the construction of the yacht at key stages during the build at the shipyard. He will work closely with the shipyards project manager to ensure the yacht is built and finished to the highest standards.
When the yacht has been completed, the formal acceptance sea-trails carried out and our surveyor is fully satisfied with the yacht, it will be prepared for shipping. Key areas of the vessel will be protected such as the teak decking, the windows and other areas. The loading of the yacht onto the ship is supervised by a surveyor; once the yacht is safely secured on the ship he will send a photographic loading report to Simpson Marine.
Once the yacht arrives at its port of delivery in Asia, usually in Hong Kong or Singapore, Simpson Marine's Service Team will check the yacht on board the ship before unloading to ensure no damage has been sustained on route.
The Service Team will ensure the yacht is safely offloaded from the ship and will take it to our commissioning Dock at the Simpson Marine Service Centre.
The yacht will be thoroughly cleaned and polished after the long sea voyage. Our Service Team will check and re-commission all systems and equipment and remedy any defects found.
This period of checking is also used to add any afterthoughts the owner may have had about adding extra optional items.
Our administration staff will meanwhile make all necessary arrangements to license or register the yacht, to ensure it is legally imported into the country.
There’s also a period of explaining to the owner how the boat works. Modern yachts are getting increasingly complex and need trained crew to run them, to plan regular maintenance and to prevent problems arising. We will help to train the yachts crew to operate the machinery correctly, aiming to prevent problems before they occur.
Finally, the Happy Day arrives when the correctly prepared yacht is handed over to the new owner who can now enjoy the craft of their dreams.
Our Service Teams are on stand-by to help you get the maximum pleasure out of your yacht. Whether instructing you or your crew in the correct operation of the yacht, carrying out repairs under warranty or advising you where to go cruising.
We also organize "Rendezvous" for owners, to familiarise them with different local cruising destinations and to bring them together with other yachts owners. Plus:
Simpson Marine has service teams onsite at most of our locations across Asia-Pacific. Contact your local office below: