Ever since the very beginning of Simpson Marine, which was founded in in Hong Kong in 1984, customer care has been at the heart of all we do. Mike Simpson, founder of Simpson Marine, has always stressed that “our policy is to look after the person we’re selling to” and that statement has driven Simpson Marine in everything it does. This includes the solid service support and after sales team structure across all the Simpson Marine offices. Today the support services to yachts account for half of the company’s team. This is all done to assist yacht owners in their yachting journey, making sure it is a happy and hassle free experience wherever possible.
With this in mind, the company has a range of divisions that can assist yacht owners depending on their needs and boat usage plans. These include:
In recent years the Yacht Management and Yacht Care divisions have been extremely popular among yacht owners who want professional assistance and care to allow them to fully enjoy the ownership experience and preserve high value of their yachts. As a result, the fleet of yachts under Simpson Marine’s care is always growing and has now reached nearly 45 yachts.
“Simpson Marine Yacht Management and Yacht Care fleet manage yachts that have been sold from Simpson Marine, including Sanlorenzo yachts, Lagoon sailing catamarans, Aquila power catamarans and Fairline motor yachts,” says Reanna Wang, Group Charter Manager and Yacht Management. We are very proud that the whole fleet under Simpson Marine’s care and management has grown so big. In the Hong Kong region alone, our team is managing 15 Sanlorenzo yachts and there are more expected to join the fleet in the second half of 2021.”
“The quality of services on offer has also attracted additional clientele. “We also take care of a few bigger pre-owned yachts on request of their owners who have seen our extensive, dedicated services delivered to Sanlorenzo yachts in our fleet,” says Reanna.
The growing number of Sanlorenzo yachts sold into Asia is mirrored by the growth of the company’s Yacht Management division. “Following Simpson Marine’s success in Sanlorenzo yacht sales, we have been expanding in parallel as the owners want to have their yachts professionally managed and taken care of in every single aspect. This includes registration, insurance, crew recruitment and management, monthly reports, service and technical support, soft furnishings, elite concierge services including organising private events, exceptional experiences on board, water toy training and many more. We have also partnered with The Peninsula Hong Kong for a special training programme for our hostesses and yacht crew to ensure the level of service on board is up to highest possible standards.”
It gives Simpson Marine a sense of pride that the fast growth of the management fleet is a tangible reflection of customer satisfaction. “It is a very rewarding feeling to see that the fleet has been growing so fast and our team has expanded as a result,” concludes Wang. “We are proud that many of the owners with yachts under our Yacht Management have created their own elite circle and refer us to their friends who are now looking at buying yachts for themselves”, adds Reanna.