The very high quality of the products and service offered and the deep attention paid to the customer’s needs are the values that have made Sanlorenzo a reference point in the nautical world. An approach oriented towards the search for maximum excellence that today takes a further step forward with the launch of the innovative “Smart Helmet”.
Developed by Sanlorenzo’s R&D and IT team, the Smart Helmet is a device that integrates second-generation HoloLens visor technology, an effective signal transmission system even in shielded environments, and a communication application developed to connect with the workstations of the Sanlorenzo Service technicians. The system enables audio/video communication in high definition and with augmented reality between an operator on board wearing the Smart Helmet and the Service technicians on site, becoming a fundamental tool to assist the Service team in making assistance operations faster, easier and more efficient.
Equipped with an 8mp 1080p30 video camera, four visible light cameras and two infrared cameras, the Smart Helmet allows the onboard user to transmit what they see via video call to the remote service technician, enabling the latter to immediately understand and assess the problem.
Using a specially developed application, the service operator can provide complete assistance by interacting in real time, even at a distance of thousands of kilometres, with the person on board through the exchange of images, videos and technical diagrams, useful for managing the problem, which are projected onto the Smart Helmet display in the form of holograms.
The user of the Smart Helmet, in turn, can interact with the holograms, manipulating or moving them from the direct field of view as needed, or modifying them with arrows or other signs to highlight certain points in the surrounding environment shown live.
Often, this form of virtual presence on board allows the resolution of technical problems by guiding the user in the implementation of the most appropriate recovery or intervention procedures.
The Smart Helmet also allows the flow of documentary information to be managed in a specific and efficient way. The ability to take photos and record videos allows one to keep track of the intervention, creating an important archive of information for the Service groups of the Sanlorenzo Divisions.
This high-tech but easy-to-use device will be introduced as standard equipment on superyachts from 2021; before being assigned to the Captain or Chief Engineer, an R&D technician will give them a short practical training course carried out directly on board the yacht.
Other Smart Helmet devices have already been assigned to Service technicians stationed in major service centres abroad.
Sanlorenzo is the first shipyard in the world to introduce the Smart Helmet as an integral part of the Service Management System, aiming, with this new tool, at an ever-increasing quality of service and guaranteeing an onboard experience of the highest value.