When it comes to an average week for the Simpson Marine service team, there is no such thing as an average week. “There is never a day that is the same, which keeps things interesting,” says Yannick Lowe, Simpson Marine Singapore Regional Service Manager. “Service work can be challenging and sometimes unpredictable, but we always make it happen – we’re very positive and responsive.” Lowe works with a team of six colleagues, based out of ONE°15 Marina in Singapore, who specialise in yacht service work, and there are 10 Simpson Marine service points across Asia to ensure comprehensive service support throughout the region. Yannick talks us through a ‘typical week.’
Throughout the year we work with Simpson Marine brokers to undertake commissioning work on yachts that have been newly sold. We generally have a good idea of when these boats will arrive, so we structure the rest of our work around this schedule. At the start of the week we’ll see what is on the books for the week. Right now we have five boats scheduled to arrive for commissioning, so we are extremely busy preparing for that! I’ll touch base with the team and make sure we have everything in place to be able to get straight to work when the boats arrive, and we are in regular contact with the brokers so that everyone is clear on expectations.
It’s another busy day for the service team. Commissioning work can vary, but today’s work list includes boat cleaning, testing onboard systems, and getting the warranty activated locally for a recent delivery.
A really important part of our work is helping to look after the boats we have under our care via Simpson Marine’s Yacht Care programme. We always know exactly where all the boats are and we’re on top of what they need to be running properly. Today, we’re working through a bespoke checklist for a recent addition to the Yacht Care fleet; their requirements include technical checks, cleaning, and prep work for when the owner wants to take their boat out. Yacht Care exists to take the hassle and worry out of yacht ownership – it’s our job to keep the yacht in peak condition and ready to go.
Throughout the week we’ll handle enquiries from people looking for yacht parts or service support – these come from Simpson Marine clients and anyone else who needs parts and/or assistance. If we don’t have parts in stock we’ll work to source them as fast as possible.
No week goes by without some warranty work cropping up. Warranty work can be unpredictable as boats have issues whenever they feel like it, and never stick to a schedule, so we juggle this work around our other projects as it comes in. We’ll always do our best to take care of any warranty issues as quickly as we can.
Service support work never stops! If the worst happens, we’re on standby to help, no matter the day or time, and even on the weekend. You and your boat are always in the best hands with the Simpson Service team.